Job Description :
Mission Support Operator

Location: Livermore, CA

TS/SCI Clearance required – Must be currently active

JOB DESCRIPTION

Provides 24/7 Tier 0-2 operational support to customers and users in the field for detection, isolation, and resolution of ground/space segment problems and serves as first responder and ‘one-stop shop’ for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. Duties include monitoring, recognition, evaluation, and correction of system and network problems. You will interface with the site Mission Directors, Mission Controllers, external sites and/or system operators as required for real-time detection, isolation, and resolution of problems, and serve as backup support to engineering crew. Provide Network monitoring, troubleshooting and Testing and Analysis on a myriad of weapons systems and critical physical infrastructure (HVAC, Power, UPS, etc A good system administration (Linux or Windows) or Networking background is preferable.

EDUCATION

Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

QUALIFICATIONS

TS/SCI Clearance required – Must be currently active

8-10 years of directly related experience in network administration and support.
24/7 Operational Support to customers and users in the field
Using SolarWinds (and other monitoring tools) to monitoring internal and external network connectivity, current status on IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP’s to respond to issues
Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design
Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers
Perform daily, weekly, monthly and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure
Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations
Provide support to the Engineering staff for testing and validation of new software releases and network connections
Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy
Respond to customer voice and electronic support requests
Respond to real time, mission critical situations (response defined in minutes)
Participate in internal and external scheduled exercises
Create, maintain and update mission relevant documentation
             

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