Job Description :
Job Title : IT Infra/IT Operations/RIM
City : De Pere, WI
Country : United States
Assignment Start date : 07-17-2017
Assignment End date : 12-31-2017

Submit Only GC and CITIZENS

Skill Description Skill Type Min Exp(months) Max Exp(months)
Batch Operations PRIMARY 30 60
Job description :

Responsibilities:

Schedule changes to the batch schedule as directed. Maintain job flowcharts and documentation

Monitor jobs and communicate failures to the on call staff. Document problems by creating incidents. Re-execute jobs in a timely manner to meet SLA requirements. Leverage past experience to resolve future problems. Propose improvements to batch processes

Print output from batch processes. Prioritize print queues so output is printed in order of need

Rotate backup tapes and package them in the correct containers for shipment to our off-site storage facility. Verify the correct tapes and number of tapes have been shipped. Check in returning tapes

Create and maintain documentation that will be used by other operators. Create shift turnover and batch activity logs

Continually improve skills through on-the-job training and peer learning. Develop and maintain expertise and fluency in applicable technologies. Identify and pursue areas for development and training to enhance job performance. Establish and maintain effective working relationships with technology teams

Required Qualifications:

Two year degree, or in lieu of education, at least 2 years of overall IT experience

One year of Operator experience, or in lieu of experience, at least 2 years of overall IT experience

Capability to work effectively both independently and as a member of a team

High level of accuracy and attention to detail

Ability to troubleshoot and provide solutions in both proactive and reactive scenarios

Excellent client interaction skills

Ability to prioritize work and to work well under time and resource constraints

Effective verbal and written communication skills

Must be willing to work 3rd shift (10 pm - 6 am, Monday - Friday)

Periodically need to provide additional coverage to support weekend releases, on call and support for peers while on PTO


Preferred Qualifications:

CA Workload Automation AE (Autosys Edition)

Service Desk Express / Service Now

High speed Xerox printers (Nuvera)

Nuance Enterprise Output Management

Property and Casualty insurance knowledge