Job Description :
Serve first-time college students throughout the enrollment process.
Contact center provides services in areas of: admissions, placement testing, financial aid programs, academic advisement, community education, registration, and referrals to other related services with significant responsibilities with academic advising.
Provide customer service assistance to prospective students over the phone, with text etc.
Contact leads in an outbound call center environment, working to convert potential leads into fully registered students
Assisting potential students over the phone, with texts, etc.
Ability to perform in a fast-paced environment
Answer potential student inquiries in a courteous and professional manner
Follow detailed processes, procedures, and policies
Assisting potential students with enrollment service processes including but not limited to admissions, placement testing, academic advisement, community education, registration, financial aid, first semester advisement for various degree programs
Performing other duties as assigned
             

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