Nityo Infotech Corporation
Pittsburgh, PA
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Job Description :
Job Title : Process Consultant
Location : Cincinnati, OH
Duration : Full time


Job Summary:

The process consultant / Remedy engineer is responsible for deploying, configuring and maintaining BMC Remedy ITSM tool and related integrations. Remedy ITSM modules that require modification include service catalog, service request management, change management, Atrium CMDB, Asset dependency and discovery (ADDM) tool.

Responsibilities:
Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and configuration management
Ability to estimate work effort for customizations, enhancements, and configuration requests
Integrate AR system with automation platform
Customization and creation of Remedy workflows according to customer requirements
Creating and maintaining technical documentation with respect to system design

Experience / Technical skills:
Experience with the Remedy Action Request System (ARS) version 8.x , with specific focus on the ITSM Suite
Integrating Remedy with third party applications such as HP UD, EMC smarts etc.
Experience implementing and configuring one or more ITSM applications (Incident Management, Problem Management, Change Management, CMDB, ADDM)
Experience integrating web AR systems with external data sources for population of data and auto-ticketing.
Excellent analytical and problem solving skills
ITIL certified (foundation or intermediate level)
             

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