Job Description :
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Job Title: IT Support at the Executive CEO level (Systems/Software)
Location: Pittsburgh, PA
Duration: 9 months+;

Responsibilities will include:

Providing IT end user support for top level executives. Respectfully taking direction from CEO and his staff as well as executive admins.
Prioritizing inquiries and requests while troubleshooting conflicts with little or no guidance in high paced environment.
Functioning as the primary point-of-contact for all IT issues involving executives. Will work across IT functions, vendors and with the IT Service Delivery for problem resolution.
Must be able to effectively communicate and document new processes and upload them to designated Team Site for Executive support
Own the relationship between IT and the executives, representing the executive’s needs during the planning of any IT project implementations (i.e. browser upgrades, new travel & expense system, etc.
Notifying and training executives and executive admins on new technologies, changes and upgrades/enhancements of current software or hardware.
Set-up, support and monitor meetings of the Board of Directors and departmental meetings.

Qualifications:
o Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
o Must have very strong customer service skills
o Must be Responsible, motivated, a self-starter
o Candidate must be able to resolve issues in timely manner, or speak-up when needing assistance
o Very strong interpersonal skills and the ability to work independently with little or no supervision
o Expert level of written and verbal communication skills
o Demonstrates proactive approaches to problem-solving with strong decision-making capability
o Highly resourceful team-player, with the ability to also be extremely effective independently
o Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
o Demonstrates ability to explain complicated IT issues to non-IT end users. Will possess excellent and personable communication skills.
o Occasionally On-Call with working flexible hours based on meeting needs
o Displays engaging interpersonal skills including the ability to think and strategically provide sound judgment with a positive and energetic attitude.
o Provides high level of organization and preparedness for executive meetings as well as maintains workflow under pressure in a highly fast-paced, high-profile work environment.

Required Technical Skills (Software/Systems Hardware):

Office 365
Windows 7 and 10, Mac OSX
Microsoft Office/Outlook/Lync/SharePoint in both the 2010, 2013, and 2016 environments
Basic Active Directory User Administration
Proficient in Google Chrome, Internet Explorer, Firefox, Safari
Acano’s Telepresence Video conferencing system
Mobility devices (iPhone, iPad, Android phones & tablets)
HP, Dell laptops, Macbook Air/Pro
Multifunction printers
Avaya phones
Cisco Video conferencing system
General networking knowledge – TCP/IP, VPN, Certificate-based and home wireless, etc.
Previous experience in supporting end-users in person and remotely. Previous experience supporting the c-suite is a plus.
             

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