Job Description :
Hi,

Greetings from Saxon Global !!

We have urgent requirement for Technician (Desktop Support) in Mc Lean, VA.

Please find the below job details for your reference and reply me with your updated resume if you are interested.

Job Details:

Job Title: Technician (Desktop Support)
Location: Mc Lean, VA
Duration: Contract
Mode of Interview: Phone and skype(Local Preferred)

OPT’S are fine.
Experience required:4+ years

Job Description:
Project Management mindset with the ability to lead efforts from beginning to end
Provide On-site troubleshooting for reported incidents
Ability to commission and decommission AV equipment
Capable of providing training to end users on Audio, Video Conferencing, Touch Panels and Unified Communication usage
Ability to identify issues, capture root cause and own the resolution outcome
Escalate issues that require further research and approvals.
Manage overall ticket assignments and ensure SLAs are enforced.
Manage Video Conferencing mailbox and coordinate incidents with the team.
Ability to train authorized users on how to initiate a video call via VTC system or desktop using Skype for Business.
Ability to influence team members in providing the proper course of action
Skilled to be able to engage software update on Video Conference endpoints.
Accountable on updating Meeting Planner if a room is not available and send an outage notification to impacted requestors.
Knowledgeable in Unified Communications (UC) and ability to integrate UC with Video Conferencing.
Experienced with the following technologies:
Skype for Business utilization and dynamics
MS Surface Hub configuration and support
Mersiv Solstice Wireless Content Sharing
             

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