Job Description :
Estuate is a global information technology (IT) Services Company founded on the simple premise that our clients value a partner that is both technically proficient and highly responsive to their needs. Since our inception in 2005, we have been striving to stay true to that principle.

We combine an agile, responsive U.Sbased culture, with a strong technical offshore team to deliver high-value, cost-effective solutions to software companies and large IT organizations.

We are headquartered in Silicon Valley and maintain our offshore centers in Bangalore and Mangalore, India. Our executives honed their skills with decades of experience at Oracle in product development and client services, in both Oracle Applications and technology.



We, currently, have an immediate requirement for aDesktop Support Analyst, per the details given below



Title: Desktop Support Analyst

Location: Tucson, AZ

Type: 6+ Months Contract



Summary Description:

Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problem on behalf of the customer to the appropriate technical staff for resolution

ESSENTIAL FUNCTIONS:

Provides and documents day-to-day technical support to employees for network infrastructure and internal desktop systems software, hardware, data, voice, and related peripherals.
Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues in a heterogeneous environment.
Maintains passwords, data integrity and file system security for the IT environment.
Organizes and follows complex and/or detailed technical procedures Attends technical trainings Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
Consults with clients and higher-level specialists and analysts to resolve technical problems and ensure customer satisfaction. Provides courteous and timely customer service
QUALIFICATIONS AND EXPERIENCE

Minimum 2 years related experience
Knowledge of Windows operating system, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
Knowledge of voice/mobile communication devices Technical skills for analyzing and problem-solving Ability to communicate effectively with a diverse team
Ability to work as a team player in a fast paced environment
Ability to explain and communicate complex technical processes and terminology to a non-technical audience
Actively solicits ideas from others Actively seeks customer feedback to adapt and meet customer expectations and deliverables
Ability to troubleshoot customers’ problems by phone or in person
Skills Needed (very important to add 5 to 8 must haves in addition to job description):

Windows 7

General HW/SW Troubleshooting

Windows Migration Tool - USMT

Software Installs

Computer Imaging

Customer Facing Skills

Please send us your resume to dimpul.kumar@ to take this forward immediately



As this is an urgent requirement, an immediate reply is highly appreciated


Client : ESTUATE Inc