Job Description :
Position: Voice Engineer L-3
Location: Boston, MA
Duration: Full Time Job +Benefits

Job Description:

Strong Lync 2013, Skype for Business, and VoIP troubleshooting skills
Network Voice, Polycom, network security knowledge is a plus
Able to maintain and monitor the health of the global Skype for Business and
Able to maintain and monitor the health of an Audio Codes gateway infrastructure, including Mediant, MediaPack, Element Management System (EMS), and Session Experience Manager (SEM) products
Able to provide proactive server maintenance, including Windows server, AudioCodes gateways, and Polycom VVX IP phone patching
Able to address users issues and works with the Customers IT team to document and triage support tickets
Able to participate in customer team meetings to gather business and technical requirements
Convey technical concepts clearly and confidently to non-technical people
Responsible for ongoing maintenance and support of SKYPE and Lync 2013 systems, and all associated infrastructure components.
Responsible for operational support Business analyst experience
Should be able to manage vendor relations with Microsoft, as required
Good understanding of collaboration technology (O365) & Propose roadmap to business
Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments
Must have experience in Lync or Skype for business environment with full capabilities. (Audio, voice, video etc
Ability to develop strategy to migrate legacy env to VOIP (cisco/lync)
Broad knowledge of Microsoft products and technologies and its integration with third party solution
Good knowledge on Working on SKYPE or Lync Audio/Video enabled polycom phones.
Understanding internal, external mail flow and Troubleshooting Mail routing issues
Experience in integration of messaging and SKYPE voice solution.
Ability to work independently and collaboratively


Client : Confidential

             

Similar Jobs you may be interested in ..