Job Description :
Job Posting Title: AEM Administrator
Duration: 6 months
Site: IL – Chicago
Description: AEM Administrator to provide technical operations support for Hyatt.com and the supporting CQ5/AEM applications. This position is ideal for someone who is skilled and passionate about solving technical problems focusing on the customer experience.
This position is a member of the team that is responsible for the daily support and maintenance of the Hyatt.com production and test environments and supporting applications in both traditional managed services and Cloud based solutions. The team ensures Hyatt.com is operating within expected page response time, error rates, and availability and reports incidents and problems to both internal Hyatt Business and Product Owners and external vendors. Additionally, the team supports the Content Management Systems used to display digital assets on Hyatt.com. The team works closely with the development team and third party vendors to identify and resolve critical production issues and also with the development operations team on test and production deployments using Agile methodologies. Finally, the team establishes new technical operational strategies in cooperation with hosting vendors and internal technology teams.
The AEM Administrator will report to the Director, Platform Operations in the Global Operations Center at Hyatt’s corporate offices located in downtown Chicago.
Primary Responsibilities:
Day-to-day operational support of the Hyatt.com eCommerce systems and environments
Provide Tier 3 Production 24x7 on-call support (rotation)
Change, Incident, and Problem management including Root Cause Analysis
Track and report on Key Performance Indicators (KPI’s) for website and application operations
Participate in code deployments to production and test environments
Improve and document operational and troubleshooting procedures
Install and maintain CQ5 / AEM application
Develop and implement operational monitors for CQ5 / AEM system and bundle health
Support CQ5 / AEM content users
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties or responsibilities may be required and/or assigned as necessary.
The ideal candidate should enjoy a challenging, fast paced environment with a focus on quality, operational excellence and industry leading innovation. Additionally, the ideal candidate should have excellent interpersonal skills, be able to work in a team environment and contribute as an individual, as well be results driven, a self-starter, and effective at prioritization.
Required Qualifications:
3+ years experience hands on support and troubleshooting of ecommerce solutions
2+ years experience hands on Adobe CQ5 / AEM System Administrator / Dispatcher configuration
2+ years experience hands on Adobe CQ5 / AEM Developer
Experience with CQ5 / AEM upgrades and migrations
Working knowledge of incident, problem, and change management best practices
Working knowledge of source control and change control methodologies specific to environment configuration management
Working knowledge of Web application technologies including HTML, JavaScript, Java, J2EE
Working knowledge of supporting UNIX applications running on dedicated servers, VMWare, or Amazon Web Services (AWS)
Solid understanding of data security, networks, mobile apps, and mobile web
Strong business and technical acumen being able to effectively communicate with both teams
Strong organizational and prioritization skills
Desired Qualifications:
Experience with the implementation and management of procedures in a technical operations environment, including managing and reporting on quality and operational metrics
Experience with APIs and integrating software, SOA, and integration framework
Experience in the creation and/or execution of Business Continuity and Disaster Recovery plans
Experience with Splunk, writing queries and building dashboards
Experience with NewRelic Dynatrace, or similar Application Performance Monitoring Tool
Experience with Bash, Python, Perl or similar scripting language
Experience with Ansible or similar Configuration Management Tool
Strong Agile and DevOps experience preferred
Bachelor of Science degree preferred
Preferred candidate is passionate about travel and the Hospitality industry
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