Job Description :
Job Stream: Infrastructure, Information Security Group: System Engineering, Application Administration
Job Title: SailPoint Engineering Support
Position Overview:
The incumbent will be responsible for supporting the SailPoint IIQ service for The World Bank (WBG
Essential Job Functions:
Maintain the infrastructure with system patches and upgrades, handle deployment requests for all SailPoint IIQ environments, follow CM procedures as mandated by ISO20000 and ISO27001, monitor performance and periodically assess capacity and sizing requirements; troubleshoot and resolve SailPoint IIQ infrastructure related issues working with application developers (workflow), application teams (DB, Web, and Server Admins), and Network and Security teams; and engage with SailPoint technical support, if necessary.
Independently solve operational issues related to SailPoint IIQ applications; perform root cause analysis, resolve third-level engineering issues, and escalate to development team, if necessary.
Develop necessary scripts to produce specific SailPoint IIQ reports requested by service users.
Work with different project teams to understand their specific authentication, authorization, and IT certification needs and support them integrating their applications with the available identity and access solutions.
Maintain the optimal performance of IAM infrastructure resources by monitoring and assessing hardware/software performance. Ensure that performance meets present and future business needs. Recommend changes/enhancements to improve system availability, reliability, and performance.
Provide third-level engineering support for resolving client issues within an ITIL Methodology including adherence to ISO20000 and ISO27001.
Participate in data center load shift and disaster Recovery exercises.
Provide on-going knowledge transfer to team members and clients on security products and standards.
Develop, document and maintain Standard Operating Procedures required for ICAM operations and lifecycle management.
Conduct regular or emergency maintenance or software upgrades following the formal change management process.
Perform troubleshooting for security incidents that require software and network forensic analysis, in close collaboration with OIS and other ITS Shared Services teams.
Define metrics to be used for management status and statistical reports.
Educational Qualifications and Experience:
Master’s or Bachelor’s degree(s) in Computer Science and/or Electrical Engineering. Minimum five consecutive years of computer/electrical/software engineering experience in information security and identity management fields (seven years of relevant experience required for applicants with only a Bachelor’s degree
Minimum of 5 years of experience in supporting, and maintaining SailPoint IIQ infrastructure in an enterprise setting is a must. Operational experience with Microsoft Forefront Identity Manager (FIM) is a plus.
Minimum of 4 years of experience in Java development.
Required Skills/Abilities:
Demonstrated experience with the SailPoint IIQ Provisioning Engine
Experience developing SQL scripts and Oracle Databases
Bash scripting experience required for task automation
Knowledge of SailPoint DB schema
Familiarity with JBOSS enterprise
Ability to work on a flexible schedule, and support on-call shifts, as part of a 24/7 operation
Good understanding of system software design and development methodologies and implementation experience. C++, C#, or Python programming and scripting knowledge in Linux and Windows environments is desired.
Good knowledge of TCP/IP networking and protocols (DNS, ICMP, SMB, SSL/TLS, etc
Familiarity with performance analysis using performance monitoring and tuning tools.
Strong analytical thinking skills.
Excellent interpersonal skills, including an ability to work effectively in a team/task force as a participant or team leader.
Demonstrate flexibility to work environment changes and emerging opportunities.
Ability to balance risks and reprioritize as needed.
Demonstrate continuing professional development.
Superior verbal and written communication/presentation skills in English.
Professional certifications, e.g., Certified Information Systems Security Professional (CISSP) by (ISC)2 and GIAC Certified Forensic Examiner (GCFE), or advanced information security training by educational organizations such as SANS Institute is a plus.
Experience in configuring, deploying, and maintaining Microsoft Active Directory Federation Services (AD FS) for cloud applications; experience in Identity Federation solutions such as CA SiteMinder Federation is a plus.
Experience with Oracle Directory Server Enterprise Edition and Radiant Logic VDS in a business environment is a plus.