Job Description :
On behalf of our client Procom Services is looking for a Card Administrator for an Oil & Gas Pipeline client in Houston, TX
Expected duration 6 months plus
Hourly pay rate: Open/Doe
Key responsibility of this position is to provide front line Tier 1 support to our client corporate card holders/travelers/travel arrangers through a call center environment. Specific accountabilities include fielding inquiries, researching & resolving card holder issues, utilizing the case management system. Customer service and accuracy are a key parts of this role therefore; the individual must have a pleasant persona, professional appearance and behavior. Confidentiality and security of information is a key criterion.
Specific Accountabilities:
Provide exceptional customer service in handling general/standard Tier 1 corporate cardholder/traveler/travel arranger inquiries, providing assistance to those experiencing problems and issues with card transactions, travel arrangements or expense claim processing.
Catalogue calls and issues in the case management system
Assist employees in reconciling past due balances by reviewing online credit card statements and expense reports.
Assist employees in disputing duplicate and fraudulent charges with credit card providers.
Receive and process corporate card applications, checking for correctness and completeness.
Report lost/stolen corporate credit cards to credit card providers.
Update employee information in credit card provider sites i.e., address updates and cancelling corporate cards of terminated employees.
Work closely with the iExpense System Administrator and Accounts Payable departments in investigating payment errors, and locating missing receipt packages.
Assist the Corporate Card Analyst in the preparation of email notifications to employees with unexpensed transactions, delinquent accounts and credit card cash withdrawals.
Managing the P card analyst, who is the support staff of the program
Facilitates the application and training process for cardholders
Resolves P Card related issues with cardholders
Works with accounts payable to ensure payment to P Card provider
Update and maintain P Card policies and procedures
Reviews and takes corrective action on monthly GL account validation exception reports
Assists internal audit during P Card program audits
Distribute regular P Card communications to cardholders, and implement P Card program to business units that do not currently have one.
Assists in the improvement and other projects as needed to corporate shared services.
Deliver cost savings and compliance with corporate goals.
Interface with Legal Department to review and enhance the contracting process.
Develop and mentor staff to build bench strength supporting company growth.
Responsible for direct management of team, including budgets, staffing issues, resource allocation, and vendor relationships.
Conducts employee performance reviews, coaching and mentoring, and career development.
Other supporting duties as requested.
Typical Qualifications for this job:
Previous experience with credit card programs, travel programs, banking, call center/customer service considered an asset.
Strong PC skills, particularly a strong knowledge of various computer software packages such as Word, Excel, PowerPoint, Email and vendor online applications (e.g. Amex@Work, BMO Online
Previous experience with Oracle iExpense or other expense management systems would be a definite asset.
Pleasant and professional telephone manner and strong interpersonal and influencing skills.
Strong customer service focus.
Demonstrated strong organizational, planning, and multi-tasking skills, and ability to work with sensitive information.
A flexible approach combined with a strong team orientation.
Excellent accuracy and attention to detail.
Able to pass a security check