Job Description :
Job Responsibilities:
Engineer IT End User Computing solutions by understanding business requirements
Create and maintain endpoint images using tools such as Microsoft Deployment Toolkit and User State Migration Tool along with MS System Center Configuration Manager
Create software deployment packages utilizing tools such as Admin Studio
Follow standard ITSM/ITIL processes and procedures
Provide service and/or technology leadership owning the direction and roadmap of an IT EUC service/technology with a focus on EUC hardware and software
Actively participate and be available for IT related escalations as required
Ensure standards and solutions are in place and updated for PC configuration of hardware, operating system, drivers, and associated EUC software
Provide communications on all escalated issues to management and other support teams
Document progress of escalated incidents
Support the current operating system and the desktop image on the Microsoft Windows workstations, laptops and tablets
Update, as well as, maintain Windows 7 and Windows 10 Operating System WIMs, Driver Packages, Boot Images, and Operating System Task Sequences via SCCM and the MDT UDI Wizard Designer
Basic Qualifications:
Required 3-5 years of experience in:
Desktop Specialist-Microsoft System Center-Configuration Manager/SCCM-Infrastructure/Hierarchy Planning, Implementation, and Mgmt
App Packaging-Windows 7 & Windows 8 OS (x86 and x64)