Job Description :
Job Title: L3 support Engineer
Location: Cary NC
Duration: 6+ Months
Mandatory
Exchange 2010/2013 On-Prem and Exchange Online with Migration Experience
Exchange PowerShell expertise
Lync/Skype for business
Lync/Skype Powershell
Messaging related troubleshooting
Documentation
Outlook 2010/2016 Client
Exchange ActiveSync
AD Connect (DirSync)
Nice to Have
Group policy (GPO)
Exchange/O365
SCCM
Software Packaging
MDM (Mobileiron, Intune)
OS knowledge - Windows 7,10 deployment
Previous JD:
5+ years’ experience with Microsoft Exchange administration
5+ years’ experience Active Directory administration
O365 experience
5+ years’ experience with server administration of VMware 5.1 or later (VMware 6.0 a plus), Citrix 4.5 or later (Citrix 6.5 a plus) AND Windows Server 2008 R2 or later (Windows Server 2012 R2 a plus)
Experience with 100+ VMware ESX hosts or 500+ physical/virtual servers.
Experience as a Level 3 server administrator/architect a plus.
Experience with designing and implementing Active Directory and related services – DNS, WINS, DHCP, FRS, and DFS.
Experience in a multi-domain environment, preferably with global sites across WAN connections.
Experience in with large Cisco UCS environments (100+ blades or rack mount servers
Able to troubleshoot and resolve all AD replication issues and related logon problems. W2K8 R2 or later.
Experience or ability to run project to migrate users and systems from one domain to another as part of company acquisitions
Experience designing, implementing and testing physical and virtual system disaster recovery solutions.
Excellent written and verbal communication skills
Ability to write and update concise and logical technical documentation, including, but not limited to; diagrams, charts, specifications and design models
Ability to communicate at an executive level and articulate business value of technical solutions.
Ability to work with team members, at all levels, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
Function as a mentor to provide knowledge transfer to peers and IT staff.
Ability to make strategic hardware and software recommendations.
Experience supporting VDI, Terminal Services and Citrix. Hyper-V 3+ experience a plus.
Designing and implementing Microsoft Clustering and load balancing a plus
Experience with compliance of FDA (GxP), SOX, HIPPA, or related regulated environments a plus
Current Microsoft, VMWare, and/or SAN Storage certifications a plus.
Responsibilities:
Designs, builds and implements infrastructure systems. Follows established procedures to build and install hardware and software solutions. Provides feedback on procedures.
Researches and evaluates new technologies as assigned by senior team members. Meets with vendors and manufacturer product demos and training. Assists with establishing criteria for evaluating solutions.
Builds and maintains relationships with business and cross-functional IT groups. Meets with business and IT staff to learn and understand requirements. Proactively collaborates and seeks solutions with peers.
Implements existing IT infrastructure processes and provides feedback on new processes as required. Follows documented procedures to meet compliance and security requirements.
Supports operational activities such as level three system support, root cause analysis, systems validation, performance tuning and capacity management. Works with Operations staff to improve monitoring and alerting activities.
Contributes to the development of policies, standards and processes within the systems engineering function.
Leads planning and support activities that improve the global operations initiatives.
Performs related duties as assigned. Works well in team environment.
Minimum Qualifications: Bachelor''s degree in Computer Science or related field from an accredited university or college, and a minimum of seven (7) years of related experience; or an equivalent combination of education and experience.