Job Description :
Job Title: Voice Field Technician Level 2 - 497941
Primary Skills: ISDN, Analog, Digital & VOIP Services, Wireless Access points.
Location: Washington, DC
Duration: 9/30/17 + possible extensions.
Interviews: In-person.
Years of experience: 6+ years’ experience.
JOB DESCRIPTION:
Coordinates IT project management, engineering, maintenance, QA, and risk management.
Technicians hours are Monday - Friday from 8:30am to 5:30 pm. Technician is required to work an alternative swing shift and OT as required
The Voice Field Technician Level 2 is highly skilled and experienced in all phases of Telecommunications PBX, Central Office Systems, and Voice Field Services support (including the troubleshooting, repair, and installation of telephone systems and interior wiring The Voice Field Technician is BICSI certified and has a solid understanding of and ability to adhere to major telecommunications standards, codes, and methodologies listed below. The technician must be able to work collaboratively in an integrated team under limited supervision to achieve the stated tasks and goals for the position. The technician is required to come equipped with his or her own transportation (personal vehicle) and their own tools (a detailed list that will be explained during the interview process The technician must have a strong working experience with ISDN, Analog, Digital, and VoIP voice services. The tech also needs to have a strong work experience with Cisco Wireless Access Points, which includes being able to install, troubleshoot and communicate with our Wireless Engineers. These are the current systems that DC Government supports throughout the District of Columbia. Technician will be required to work with an ACD Call Center Environment when being assigned a ticket, updating a ticket and have working knowledge of the Remedy Ticket system. Technician will need network experience when helping customer’s setup new computers and troubleshooting existing data connection issues. Technicians hours of operation are Monday through Friday from 8:30am to 5:30 pm. Technician is also required to work an alternative swing shift and often requires overtime for voice and data transitions.
Responsibilities:
1. Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.
2. Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.
3. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
4. Manages the purchase, testing, installation, and support of network communications, including Local Area Network (LAN)/Metropolitan Area Network (MAN)/ Wide Area Network (WAN) systems.
5. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.
6. Plans large-scale systems projects through vendor comparison and cost studies.
7. Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
8. Provides quality assurance review and the evaluation of new and existing software products.
9. Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
10. Provides input to policy level discussions regarding standards and budget constraints.
11. Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.
12. Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.
13. Monitors and responds to hardware, software, and network problems.
14. Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals
15. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
16. Troubleshoots network systems when necessary and makes improvements to the network.
Required Skills
- Overall IT Exp. ( 6 yrs. + )
- Certifications: BICSI Certification. Required. OSHA Certification. Required.
- Demonstrated experience ISDN, Analog, Digital AND VOIP Services. Required. 3 Years.
- Work experience with Wireless Access points to include installation and troubleshooting of Cisco hardware. Required. 3 Years.
- Experience working with ticketing systems to respond and update trouble tickets. Required. 5 Years.
- PC Support experience for setting up new computers and troubleshooting issues with connectivity. Required. 6 Years.
- BICSI Certification. Required.
- OSHA Certification. Required.
- Prior experience working swing shifts. Required. 2 Years.
- Experience troubleshooting network performance issues. Required. 6 Years.
- Experience analyzing network traffic and providing capacity planning solutions. Required. 6 Years.
- Bachelor''s degree in IT or related field OR equivalent experience. Required. 6 Years.
- Experience planning and configuring an enterprise network. Required. 6 Years.
- Experience monitoring and responding to hardware, software, and network problems. Required. 6 Years.
- LAN experience for setting up new computers and troubleshooting issues with connectivity. Highly desired. 6 Years.
- Prior experience with Remedy. Highly desired. 6 Years.
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience.