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ServiceNow – Support Lead
Allendale, NJ
Allendale
NJ
07401
Date
: May-23-17
2017-05-23
2017-07-22
ServiceNow – Support Lead
Allendale, NJ
May-23-17
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel, Junior
Rate/Salary ($)
:
Market
Duration
:
Sp. Area
:
Microsoft Stack, DotNet, C#
Sp. Skills
:
x-Other
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
ServiceNow, SDLC, ITIL
Preferred Skills
:
ServiceNow, SDLC, ITIL
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior, Midlevel, Junior
Rate/Salary ($)
:
Market
Duration
:
Sp. Area
:
Microsoft Stack, DotNet, C#
Sp. Skills
:
x-Other
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
ServiceNow, SDLC, ITIL
Preferred Skills
:
ServiceNow, SDLC, ITIL
Domain
:
IT/Software, Financial, Government, HealthCare, Retail, Dot Com, Insurance, Pharmaceuticals, Manufacturing, Telecom
PDDN INC
Fremont, CA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Role : ServiceNow – Support Lead
Location : Allendale, NJ (1 - One)
Emp Type : Permanent Job
Interview : Phone/Skype
Technical/Functional Skills:
Very good experience is SDLC
Agile Methodology experience preferred
ITIL certification
ServiceNow System Administration Certificate is preferred
Experience with integrations such as Active Directory
ServiceNow Support and administration knowledge, including scripting and advanced workflows
Very good working exposure in customized ServiceNow tool support and administration
Roles and Responsibilities:
Ensures all incidents and requests on ServiceNow tool are address thru guidelines/policies/defined processes
Impact analyze the user profile and grant the requested group/role access.
Impact analyze user reported issues on discrepancies on Actual cost and CER roll up amount related to Finance module.
Execute test scripts and capture the test evidences.
Impact analyze timecard related query’s and turn around solution to overcome the issue.
Impact analyze the change request and let users know why the workflow is stuck and cannot move forward due to max amount of activities reached.
Generic Managerial Skills:
Very good communication skill with strong customer relationship management skills
Proactive and Innovative.
Good analytical skills. Should be able to evaluate a situation and take right decisions.
Should be able to own the activities and drive for completion.
Capabilities to host meetings, capability of handling multiple projects, multiple stakeholders and Conflict resolution.
Client :
PDDN INC.
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