Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face.

Job Duties:
Help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
-Understanding of Desktop Support and Software Licensing Services.
-Uses creativity and innovation to automate and streamline processes and procedures.
-Understands customer support, likes to work with people and can ensure that the customer is satisfied.
-Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
-Experienced in troubleshooting and replacing computers, monitors and telecommunication equipment.
-Experience in printer installation and maintenance, including drivers.
-Experience with ServiceNow and Knowledge Base preferable.

Qualifications:
1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10.Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Additional Information :
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?

THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
             

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