Job Description :
Hi,
We have opportunity with one of our client for the below requirement, please find the details and revert back with updated resume as soon as possible.
Role: Desktop Support Engineer
Location: Santa Barbara,California
Job Description:
Help Desk User assistance and support with computer systems mobile phones, office phones, printers and peripherals –Level 2.
Perform configurations, installations, reconfigurations, upgrades and reallocations of Macintosh and windows-based workstations and laptops.
Analyze and recommend new products, upgrades and services for end users
User level hardware and software systems integration and support – Level 2.
Inventory and asset tagging of computer equipment and peripherals
Rotation of on-call schedule for after-hours support
Basic network configuration and troubleshooting
The ability to adjust quickly to changing priorities and make sound decisions
Misc. projects as assigned
Job Requirements:
2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required.
Associate’s degree preferred.
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Knowledge of computer systems hardware and software to include Windows and MSOffice.
Experience with end users and excellent customer service skills.
Completion of CompTIA exams and/or Microsoft certifications are required. MCSA: Windows 7 preferred.
Machine, Tools, and/or Equipment Skills:
Experience with the various tools and hardware necessary to support computers and their peripherals