Job Description :
Role : BUSINESS ANALYST II

Location : Cary, NC

Duration : After 6 months move to C2H

In-Person one round

Rate : $40/hr on C2C Inclusive all

Visa ; Except OPT and CPT any this is fine.



Position Summary: The Business Analyst II works with the product manager to analyze and understand customers’ business problems, translate them into requirements for development, and coordinate acceptance and launch of solutions that solve those problems in a compelling way.



Essential Functions:

Responsibilities:

30% - Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the development teams through continual team collaboration, business acceptance testing, making quality decisions, and taking responsibility for the overall development team success.

-Classify and prioritize bugs

- Writes user stories

- Write and execute test cases

20% - Facilitate requirement resolution among multiple and conflicting parties (AAR) or interface with stakeholders to obtain requirements (Commercial Interface with stakeholders to obtain requirements. The requirements (user stories) will include the business logic, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.

20% - Develop new product ideas by challenging business owners and subject matter experts on their assumptions and how their proposed business requirements will successfully meet their business goals while identifying potential solutions to business problems by applying technical and non-technical analysis.

15% - Analyze and assess data usage and product performance for maintenance prioritization and compliance with service level agreements. Provide third level support to the product support team as the product subject matter expert.

10% - Continually prioritize work within the budget, level of effort and opportunity costs constraints by leveraging customer, product support, internal IT and other stakeholder interests. Work can be defined as user stories, features, new products, projects or a process improvement.

Product Launch/ Releases: -Lead launch plans and servicing requirements; Confirm that the new releases function as intended and there is no negative impact to existing functionality.

-Provide Customer Service and Product Support training.

-Develop customer communication plans.

Author and manage business rules and workflows.

Understand internal and external dependencies for assigned products (1 to 5

Project approval cycle (gaining consensus from key stakeholders)

Ad hoc analysis and reporting

Multi-day, in-person meeting planning and logistics



Key Measures:

No emergency releases due to incomplete or untested requirements

Provide Input into new product analysis

Complete assigned project and product enhancement work

Ensure the timely handling of customer requests and issues



Non-Essential Functions;

Support the product manager in the daily activities and operation of product lines, projects and customer interactions.

Conduct market research and business intelligence analysis around new product lines and profitable opportunities.

Participate in root cause analyses for product performance.

Actively participate in continuous improvement processes

Other duties as assigned

Key Measures:

Successful Product Launches as determined by the customer base



Values:

Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions and moving forward in pursuit of shared goals.

Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership, and great technology.

Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.

Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.

Confident in building customer and industry relationships

Strong research skills with an attention to detail.

Exceptional listening, verbal and written communication skills.

Strong Microsoft Office skills

Experience in analysis, basic statistical analysis; must be able to write basic SQL queries

Ability to work independently and jointly in unstructured environments in a self-directed way.

Ability to take a leadership role on projects and with customers

Strong facilitation and conflict resolution skills.

Experience in technical messaging formats.



Success Factors:

Knowledge/Skills/Abilities

Minimum Requirements

Additional Requirements:

Education

Experience

Certification/Training

Bachelor’s level degree in Business Administration, Computer Science, Engineering or relevant field and minimum 3-6 years relevant analyst experience or in lieu of a degree a minimum of 7-10 years of relevant experience will be considered

Experienced in research and analysis of data, market needs, and customer issues.

Working closely with team members during development and product launch

Rail industry or logistics experience preferred.
             

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