Job Description :
General Information

Procom's client's Integrity & Operations Services team provide support company wide in relation to Integrity Engineering functions and regulatory requirements, including One Call work activities, ensuring accuracy and safety. To provide prompt response to requests from the One-Call Center or other outside agencies via electronic ticket or telephone to assist in locating our clients pipelines /facilities before digging. Overall, ensures that our client is compliant with statutes regarding our duty to locate our facilities in a timely manner upon request. Drives a safety culture; with a focus on continuous improvement, responsiveness and clear and accurate communications. The candidate will report to the Manager, Integrity & Operations Services.

Responsibilities

Interprets and processes all One-Call tickets and follows through to ensure ticket closure, (Normal, Short notice, Emergency
Serves as the point-of-contact for all incoming requests to locate pipelines; prioritizes incoming requests.
Logs pertinent information and prepares data for use in the field and forwards requests to the appropriate personnel.
Consults maps, files, GIS (Geographic Facility Information System), and other applicable software to verify contractors' line locations.
Acts as liaison to Field Operations, One Call Centers in other companies or subsidiaries, and departments, i.e. Pipeline Safety Department, and EH&S.
Trains others on IRTH Software (Information Retrieval and Ticket Handling System) use and ticket processing.
Maintains effective communication with key stakeholders; including Operations, Engineering and Gas Control personnel.
Generate data reports as needed: (pipeline safety, internal efficiency, etc
Maintains and updates Pipelines data system, GDT (Geographical Data Technology) for geographic boundaries, buffer zones, etc.
Suggests process improvements to further enhance safety, efficiency, and customer satisfaction and demonstrates strong teamwork

Qualifications and Education

Must possess a safety mindset.
High School diploma or equivalent.
Must possess attitude of responsiveness and excellent call-handling and customer service skills; required to work with individuals at all levels of the organization.
Requires strong oral communication and interpersonal skills, as demonstrated by successful interactions with others where tact and diplomacy are needed.
Demonstrated commitment and sense of urgency to protect people, our communities and the environment by having an interdependent safety mindset, explicitly meeting applicable regulatory obligations and a continuous focus on incident free operations.
Demonstrated skill in organizing, scheduling and planning work to maximize coordination of office and field resources and operations.
Requires ability to handle multiple projects and work effectively under deadlines and changing priorities and conditions. Must have experience working in a fast-paced team environment.
Must be self-motivated and able to work with little or no direct supervision.
Must possess the ability to comprehend and interpret data received via One-Call Tickets.
Computer experience required – must possess the PC skills and experience to navigate various Windows-based software and mainframe systems. Must have ability to learn PC applications such as IRTH, mapping software, etc. and ability to learn company applications such as SAP, etc.
Ability to accurately interpret geographic media, i.e. maps both paper and electronic.
Must have strong decision making and problem solving skills, even in the absence of complete information.
Must be able to work productively in a team-based, professional, open office environment.

Duration: 2 year contract