Job Description :
Job Title: Network Analyst
Location: Elk Grove Village, IL 60007
Duration: 7 months Contract to hire
Note: This is an afternoon shift; 3pm-11:30pm. Rotation is Sat-Wed.
Job Description
Responsible for supporting all network infrastructures including but not limited to switches, routers, load balancer, firewalls, etc. Responsible for incident, problem and change management of network related issues.
Liaison to network-related suppliers and vendors. Maintains 24x7 operation and ensures production availability of network infrastructure.
Responsibility :
Monitors and manages all network infrastructures to ensure availability and performance metrics are met.
Manages 3rd party relationships relating to Network Operations (i.e. SITA, Verizon, AT&T, etc to ensure service levels agreements are met.
Consults with other technology teams to ensure operational success. Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain.
Tracks and escalates open issues to ensure operational success.
Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems.
Coordinates activities with internal and external technology teams to support operational needs of the business.
Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready.
IT Process Management and Administrative
Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations.
Ownership of incident, problem and change management network-related issues.
Skillset Details
Technical Skills: General knowledge of LAN/WAN, routing, switching, load balancers, firewall required.
Customer Focus: Understands the expectations and requirements of both internal and external customers, acts as their advocate, and communicates transparently to build their trust and respect required.
Teamwork: Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer required.
Personal Accountability: Regularly demonstrates personal accountability for their decisions, their actions, and the actions of their team and domain; answers to customers or leadership when outcome does not meet expectation required.
Dedication: Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes on a 24x7x365 basis to support the operation required.