Job Description :
· This position is responsible for the computer systems analysis, requirements analysis, modeling, configuration, monitoring and support for mission-critical applications supporting enrollment and call center operations.
· The position will also be responsible for providing level 3 support and trouble-shooting functions and coordinating with other operations and support teams to diagnose and resolve problems.
· Candidate must be willing and able to perform as an individual contributor in the areas of systems support, systems engineering, system administration and automation of administration tasks.

Duties / Responsibilities: Statements describing the essential (absolutely necessary) actions performed to achieve required end results.





Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Provide 3rd level support for operations to resolve critical issues quickly. This may include occasional off-hours and weekend work and periodic on-call support.
Provide training and mentoring to others to help them be successful in a system support role
Proactively work to reduce re-occurring incidents
Lead the Monitoring and testing of application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Create and maintain documentation including standard operating procedures, work instructions, system diagrams
Work closely with business and systems analysts to define system requirements to meet both internal and external customer needs.
Drive system improvements that optimize the quality, performance, and growth metrics for the enrollment and call center operations.
Facilitate and oversee meetings with the testing and QA teams to formulate test strategies, test plans, and test cases particularly for load / stress testing scenarios.
Provides status updates to manager, and project manager on project progress, challenges, issues, and end-user satisfaction.
Research and recommend innovative and automated approaches for system administration tasks.
Write and maintain custom scripts to increase efficiency and reduce effort for maintenance, monitoring and trouble-shooting tasks.
Responsible for adhering to established safety standards

Must be able to remain in a stationary position for an extended period of time

Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

Work is constantly performed in an office environment

Performs other duties as assigned by management







Education Required:

BS degree in computer science, software engineering, network engineering or other information technology discipline or equivalent experience.

Background & Experience Required:

7+ years of professional system engineering or system administration experience, including:
Experience leading small engineering or support teams.
Experience in installing, configuring and troubleshooting UNIX /Linux based environments.
Experience with administration and optimization of Java web application stacks on Linux
Experience with VMware administration
Experience working with LDAP directory services and Microsoft Active Directory
Experience with security administration
Experience diagnosing network issues
Experience with system and application monitoring and diagnostic tools
Some scripting skills (e.g., shell scripts, Perl, Ruby, Python)
Some networking knowledge with some hands-on experience with router and firewall configurations - especially pertaining to Web communication (TCP/IP, HTTP, HTTPs, security certificates, etc
Expertise using Microsoft Excel, Microsoft Word and Microsoft PowerPoint.
Demonstrated ability to solve complex technical problems
Excellent technical writing skills (English language
Ability to quickly adapt to advancing technologies and procedural changes
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Excellent technical writing skills (English Language
Ability and willingness to travel for up to 2 weeks at a time within the United States.
A commitment to delivering outstanding customer service.
Desired Additional Experience or Qualifications:
Experience configuring Solarwinds for system monitoring and reporting
Database administration experience
Technical certifications
Windows server and IIS system administration skills
VOIP experience
Experience with containerization and automation for continuous deployment models.
             

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