Job Description :
Desktop Support (Senior) - On behalf on our client in the Pipeline industry, Procom Services is looking for one Desktop Support.

Desktop Support (Senior) Job Details

Desktop application packaging specialist. Needs to have experience packaging applications for Windows using Admin Studio. Experience with VMware ThinApp a plus

Core Responsibilities: Provides support and maintenance of end user device hardware and software environments, including diagnosis, repair and upgrade activities.

Decision Making: Makes routine decisions and recommendations using established guidelines, procedures or polices.

Duties: Considered a junior administrative support role, resolves issues of a routine nature working under general supervision. Provide support for all end user computing services including desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software. Respond to and resolve incidents and service requests for workstation services. Analyze incidents and escalate if corporate wide solution is required. Document work logs and resolution of tickets in our Remedy system to ensure that the information is available to the rest of the Workstation Services team and the Service Desk. Develop Knowledge Base articles based on resolution of incidents. Assist with problem management. Handle local software and hardware asset management.

Desktop Support (Senior) Mandatory Skills

* experience packaging applications for Windows using Admin Studio
* Document work logs and resolution of tickets in Remedy
* Rest of Workstations
* Experience in support of desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software

Desktop Support (Senior) Nice to Have Skills

* Experience with VMware ThinApp a plus

Desktop Support (Senior) Start Date
April 24th

Desktop Support (Senior) Assignment Length
3+ Month Contract
             

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