Job Description :
Hi,

Greetings from !!!

Below is the JD. If interested Kindly share resume with contact details and also let me know the expected hourly rate?

Note: Send resumes to for quick submittals

Title: Oracle Production DBA & Linux and Unix System Admin
Location: San Jose, CA & Scottsdale, AZ
Duration: 12 Months Contact
Visa: Open

No: of positions: 4 (2 Oracle Prodc DBA & 2 Linux Unix Sys Admin)

Totally 4 positions. Immediate start. One year contract.
Need candidates that are good in Level 1 support. No senior candidates.



Description: SCOPE

1. L1 Operations Support: (1-3 yrs Experienced Level Expected)

A) PROD - Cmd Center - Database L1 production support 24x7
B) S3 - Systems and Storage production 24x7

RESOURCE ESTIMATES:
A) Min 4 onsite resources required in Client Command Centers (2 Scottsdale, AZ, 2 San Jose, CA)
B) Min 6 offshore in Client Command Centers (Chennai)

DURATION - 1 year SOW

SKILLSET
Knowledgeable in database technologies: Oracle, MySQL, Couchbase, Cassandra, MongoDB, Aerospike, Oracle Golden Gate
Previous experience in Prod and/or S3 - Storage Admin, Linux, Solaris, Hitachi SAN

ROLES AND RESPONSIBILITIES

Monitor email alerts/live dashboards and escalate/resolve issues by following SOPs.
Monitor Projector screens for key business metrics deviation
Periodic health check and pro active reviews of monitoring reports
Perform regular audit of site for DR and Compliance symmetry
Create and maintain SOP documents
Perform LTS (live to site) checks for on boarding new systems and databases
Perform scheduled database partition maintenance, database object stats gathering and cap adds
Handle PD and SRE tickets
Attend team meetings
Physically present for each shift in PPCC ( Command Center)
Warm handoffs when the shift ends
Communicate to TDO (Technical duty officer) before making any changes to databases during incident triaging.

INCIDENT MANAGEMENT

Create incident and restoration tickets and manage the ticket queue
Drive engagement with infrastructure partners like sys admins, storage, network and key stakeholders from PD (Product Development) teams for incident resolution
Vendor engagement to drive incident resolution (Collect logs, Create vendor tickets, Upload all diagnostic data, Monitor vendor tickets, Attend vendor calls for driving RCA)
Maintain list of system/storage/database bugs that are vulnerable to PayPal site
For Tier 1 ATB (Availability to Business) impacting incidents, follow the escalation communication protocol
Join the main bridge in the event of functional or site wide TCB

CHANGE MANAGEMENT

File Change ticket Emergency Change ticket) for site restoration and maintenance work adhering to PayPal policy
Follow up for necessary approvals of the change tickets
Align resource for change execution and validation
Follow appropriate communication and execution protocol during change execution

SLA:

1) L1 PROD SUPPORT -
a. Time to acknowledge and respond to console alert: 1 minute
b. Time to acknowledge and respond to email alerts: 10 minutes
c. Publish incident summary within 24 hours for Tier 1 databases and 48 hours for Tier 2/3 databases
d. 12 hr shifts - AZ & CA - Following CMD Center Location Schedule
e. 12 hr shifts - India


Client : confidential

             

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