Job Description :
Position Title: Technical Writer-Sr Level

Work location: Washington DC,

Duration:12 months, likely to be extended

No of positions: Multiple,

JD:

Provide backup on all technical documentation efforts in support of the other technical writers on the IT Customer Support team. ¿ Prepare additional documentation, as requested ¿ Guide, mentor and assist less experienced IT staff in editing, writing and proofreading assignments



Deliverables:

Research, write, edit, and proofread complex technical data for use in documents contained in the Customer Support Knowledgebase, training material, manuals, procedures, and job aides ¿ Interview programmers, engineers,

developers, and other technical personnel, update outdated technical documentation, and use computer based training or company technical products to gather and research complex technical information for use in complex

documentation. ¿ Write, organize, compile and upload complex online help files to support IT Customer Support
teams ¿ Assist in establishing style guidelines and standards for texts and illustrations to meet business needs. ¿

Develop on-the-spot job aides, communications, and presentations for entry level and seasoned IT professionals ¿ Bachelor's degree or equivalent combination of education and experience ¿ Bachelor's degree in communications, journalism, technical writing or related field preferred ¿ Four or more years of technical writing experience ¿

Experience working with desktop publishing, word processing, and on-line documentation software ¿ Experience working with IT Industry writing style such as grammar, sentence form, and structure ¿ Experience working with

various software products (that is an open ended item ¿ you can say instead ¿Other IT software experience is a plus. ¿ Strong communication skills ¿ Personal computer and business solutions software skills ¿ Strong proofreading and editing skills ¿ Ability to convert technical knowledge into easily understood terms ¿ Ability to work independently and as part of a team ¿ Ability to work quickly



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