Job Description :
5+ years of hands on experience in different modules of ServiceNow.
Good knowledge and understanding of ITIL process.
Consultation, Implementation, design and development.
Experience on implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
Post roll out production support. Experience of handling Bug Fixes and Enhancement requests
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
Working on creation and customization of complex workflows and custom workflow activities.
Worked with transform maps, data sources and different transform scripts for data loads and management.
Working with schedule jobs, events and triggers to manage business needs and handle background work.
Working with complex UI customization, BMC map customization and UI macros
Experience with implementing configurable SLA management and License management.
Developing Functional and Technical Specifications and provide User Training.
Configurable SLA implementation in Incident and service catalog management based on user defined parameters
Good verbal and written Communication,
Strong experience interacting with clients, end-users, requirement gathering, understanding requirements, analyzing solutions. Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.