Job Description :
Position: ServiceNow Engineer with Splunk
Location: San Diego, CA
Interview: Phone & F2F (In-person Required!)
Duration: 6-8+ Months

Job Description:
ServiceNow Engineer SIE Job Details:
The Global Service Operations team is looking for a qualified ServiceNow Engineer to help drive our ServiceNow implementation to the next level.
The role is responsible for implementing ServiceNow modules to include ServiceWatch, Asset Management, Incident/Problem Management, and Change Management.
The implementation will work closely with an existing Service Management PM and Analyst, as well as a supporting Implementation Vendor.

In this context, the role of the ServiceNow engineer is to drive technical design and engineering to support PM-defined milestones supporting Analyst-driven business requirements.
The engineer will also work closely with application & infrastructure stakeholders to drive execution, as well as supporting existing ServiceNow functionality in Production.
Ideal candidates will have a strong technical background, solid project driving abilities, proven leadership skills and over seven years of demonstrable experience in the production operation of online services and applications.

You will develop a unique understanding of the end-to-end SIE production environment, from the systems infrastructure to the application architectures that make up SIE’s online offerings, to shared services used for eCommerce and corporate authentication, with the ability to drive improvements in the availability of SIE’s key business processes horizontally across the supporting teams.
Key Responsibilities:
Participate in ServiceNow project lifecycle with project team: Project planning, business & technical requirements definition, design, engineering, testing/validation, and launch.
Partner with relevant team members for each project phase: e.g. Analyst & Customer stakeholders on requirements definition, Vendor on system implementation, SIE infrastructure for system/network dependencies, Customer for testing & validation, etc.

Support existing ServiceNow modules in Production to include ad-hoc customer support requests as well as break-fix remediation as required.
Creates Operational Best Practices driven from existing operational expertise, Reliability/Availability/Scalability thinking, and Root Cause Process outputs, to efficiently manage “always on” operations.
Effectively collaborates with and drives change through cross-functional teams.

Participates in post-outage root cause analysis with teams, recommends and drives process/tool/skillset improvement in relevant areas.
Communicate with technical and non-technical audiences including senior management to provide regular updates on operational status of monitoring systems.
Create technical documentation on applicable applications and operational tools/processes.

Qualifications:
Strong technical knowledge of ServiceNow and online operations/enterprise systems, coupled with strong analytical skills to identify problems and solutions using data from various internal and external sources.
Previous experience implementing ServiceNow at an Enterprise Fortune 500 Company.
Strong knowledge of ITSM best practices; ITIL Certification preferred.

Ability to think end-to-end about how to meet customer needs in a way that is operationally sustainable.
Expertise in utilizing key metrics to evaluate and define requirements and best practices for online operations.
Internally motivated, self-starter with ability to plan, organize and establish priorities to meet goals and achieve results.
Must work well under pressure, balancing multiple priorities and objectives. Handles conflict well.

Demonstrated leadership in working in a broad cross-functional environment.
Past experience working with SaaS applications and enterprise technology a plus.
Experience with other infrastructure management tools such as Splunk a plus.

Additional Requirements:
BS degree or higher in Computer Science (or equivalent experience
7+ years production operations experience in an online, customer-oriented business.
Strong project driving skills.

Client : N/A