Job Description :
COMPANY OVERVIEW: Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.
Our client is an American multinational manufacturer and marketer of home appliances.
JOB DESCRIPTION (Daily work activities):
Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations and mentor development team.
Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management
Defines coding standards for the platform and integrations best practices, as required. Ensure platform is security compliant as per the company policies
Develop roadmap and blueprints to enable business areas transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction
Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions.
Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology.
Integrates requirements, workflow, and logical processes with the hardware and operating system environment and interfaces between diverse systems.
Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
Participate in weekly Global and regional CAB meeting and ensuring changes are documented with latest release information
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes
Ensure tool configuration consistency across sub production and Production environments
Advise functional and admin teams on design, development and overall ServiceNow best practices.
Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, Public UI sites and systems integrations.
MUST HAVE SKILLS:
5+ years working experience with ServiceNow within a mid/large sized organization
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
Strong solutioning aptitude and analytical bent of mind particularly expert skills in Service Now platform
Demonstrated ability to successfully manage multiple projects in a cross-functional environment.
Working knowledge of Active Directory, LDAP and Single Sign On Integrations.
Considerable experience with different ITSM tools; demonstrated experience with Incident Management, Request Fulfillment, CMDB, etc. and other ITIL process areas
Experience with web technologies such as XML, CSS, HTML, JavaScript, Web Services.
Excellent oral and written communication skills are critical, along with the ability to lead meetings and/or presentations.
Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting.
Expert level understanding of client side and server side scripting - business rules, script actions, script includes, etc
Expert level understanding of client and server APIs (ex. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc
Ability to prioritize changes to accommodate the ever changing landscape within the organization
Demonstrated success in working with highly technical teams in identifying and creating technical solutions
Demonstrated ability to achieve high level of stakeholders’ Satisfaction on all engagements.
ITIL (IT Infrastructure Library) methodologies associated with Service Management – ITIL foundation is required Expert v3 will be value addition.
Bachelor''s Degree
I''d love to talk to you if you think this position is right up your alley
If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. We also offer flexible Insurance options.
Gurjant (Gary) Singh
Sr. IT Recruiter
Email: gsingh[at]ameritconsulting[dot]com
NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening