Job Description :
Role: IT Help Desk Coordinator
Location: San Bruno, CA 94066
Duration: 5 + Month (possible extension)
Job Description:
Responsibilities:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate''s degree and 3-5 years of experience.
Manager’s Must Skills:
Ability to provide IT support for internal users over the phone - Proficient in providing Windows and Mac technical support. Linux knowledge is a plus. - Proficient in providing software support such as MS Outlook, MS Office Suite, Cisco WebEx, and VPN - Basic networking knowledge - JSS Casper or SCCM knowledge is a plus - Great customer service - Additional job responsibilities assigned by manager
At least 2 years of enterprise IT support experience
Excellent customer service
Information Security background preferred
Proficient on supporting software and hardware applications on Mac and Windows platforms
Proficient on installing and supporting VPN or remote access (ex. YubiKey and Cisco AnyConnect VPN Client)