Job Description :
APPLICATION DEADLINE: Open until filled
Portland General Electric values the energy of teamwork, diversity, and innovation to provide our customers with safe and reliable power. As Oregon’s largest provider of electric service, PGE is helping to shape Oregon’s energy future.
What is it like to work at PGE? Well, it’s fun. It’s challenging. It’s enriching. And with the average employee spending nearly 14 years with us, we think you’ll like it too. You’ll work with talented coworkers in a supportive and results-oriented environment. Our progressive vision and commitment to excellence in our service and operations will keep you and your coworkers engaged and aimed towards excellence.
Are you ready to be part of an essential, dynamic and motivating company?
Join our team – apply for a position today.
IT Developer Analyst III (R16-117)
In this role you’ll work on a team performing complex analysis, design, development and support of customer service applications. You’ll work with talented, creative and innovative employees using current software engineering methods and technologies. You will also partner with your new manager and team mates to support you in your new role and in your professional development in your new career at PGE.
We are seeking applicants interested in learning to support PGE’s current Customer Information Systems.
A Developer/Support Analyst at PGE is a software engineer who performs some process analysis and application design work and is primarily engaged in the monitoring, maintenance and support, administration, configuration and enhancement of business applications. Developer/support Analysts work with System Analysts, DBA’s, Business Analysts, and other Developer Analysts to provide high quality software applications that support the business objectives of PGE. Developer/Support Analyst participates in on-call, 24x7 support for production applications and systems on a rotating basis. This position resides in IT Applications department, working closely with and providing Tier 2/3 support to the business clients in the contact center.
We are seeking candidates with:
Bachelor’s degree, preferably in Computer Science, Engineering or Business equivalent (professional experience considered)
Required - At least 2 years’ experience in a contact center setting, all three of the following are required:
Administering and supporting a work force management (WFM) application, such as
NICE WFM (formerly IEX Totalview), Genesys WFM, or Aspect WFM
Analyzing relevant data and developing contact center reports from multiple data
sources, including telephony (e. g. NICE Recording)
Liaison between contact center clients and vendor, issuing and tracking vendor
support tickets to resolution
Desire to learn other customer applications and tools
Minimum 5 years’ experience in IT or contact center with hands-on continuous work
experience in development, implementation, administration and maintenance of IT
applications and systems
The ability to work effectively in a team environment
Strong organizational, verbal and written communication skills
Demonstrated application programming skills and write unit test scripts
Working knowledge of current software engineering practices and common
computing architectures
Proven effective at quickly learning new skills and capabilities
Strong investigative and troubleshooting skills
Experience in translating business requirements in to a technical solution
Additional qualifications desired could include (PGE would foster learning environment to gain these skills):
Oracle PL SQL / SQL
Middleware/ETL interface development
Application server technologies such as: Apache Tomcat, JBOSS, Websphere or
WebLogic
XML, XSLT, XAI / Web services
Cisco Unified Intelligence Center (CUIC) as part of Cisco Unified Contact Center
Enterprise suite, develop and maintain reports
Business Objects report development BOXI, or comparable reporting tool
Experience in ITIL Foundations, Incident, WorkOrder, Change Management processes
Proven track record of success working in a matrixed team environment; agile/scrum
EXPECTATIONS, ABILITIES AND PROCESSES (reasoning and decision-making activities involved in performing job):
Works under broad direction with limited supervision. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
Interacts with and influences immediate colleagues. Will have extensive external contact with clients, suppliers and partners. May have more influence in own domain.
Performs highly complex work activities covering technical, financial and quality aspects. Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range of technical and/or management principles.
Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences. Assesses and evaluates risk. Understands the implications of new technologies. Demonstrates clear leadership and the ability to influence and persuade. Has a broad understanding of all aspects of IT and deep understanding of own specialism(s Understands and communicates the role and impact of IT in the employing organization and promotes compliance with relevant legislation. Takes the initiative to keep both own and subordinates'' skills up to date and to maintain an awareness of developments in the IT industry.
PGE is a regional provider of electric power. A Security Analyst may be required to travel within the PGE service area and to its generation facilities. Occasional overnight stays may be required. Expected travel would be no more than 5% of work time.
Valid driver''s license is required.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
To be considered for this position, please complete the following employment application by the deadline:
https://PGN. igreentree. com/CSS_External/CSSPage_Referred. ASP?Req=R16-117
If you have any questions, please feel free to call us at.
Interested in the extras? PGE offers a range of competitive benefits including medical insurance, paid vacation, a company matching gift program, tuition reimbursement and retirement savings that includes a 401(k) plan with matching company contributions and a PGE stock purchase plan. Additionally, PGE provides robust on-the-job development and training opportunities, as well as incentives for meeting company goals and encouraging health, safety and community volunteerism.
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
Staffing Services Contact:
www. linkedin. com/in/dfajardo
THIS IS AN INTERNAL / EXTERNAL JOB POSTING