Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.
• Manage the design of the Enterprise Monitoring Solution meeting the Public Safety & Emergency Management needs as it relates to monitoring and alerting requirements.
• Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications with custom configuration to meet the project needs.
• Plan and coordinate the design of all required system hardware and software for the monitoring system to enable the monitoring system to perform to predefined specifications.
• Manage the schedule and validation of the systems for functionality and, performance, fault tolerance and operation readiness.
• Coordinate all discussions relative to technical specification needs and bill of materials requirements for Public Safety & Emergency Management projects.
• Provide oversight and management of blended teams of independent IT consultants and staff; manage vendor relationships.
• Ensure that staff and consultants adhere to the published PMO methodology and development standards defined for the PMO.
• Engage in PMO-related functions including monitoring budget and ensuring that established. communication plans, risk management, and similar processes are adhered to
• Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing and implementation documentation.
• Manage the development of training plans and future support needs.
• Manage project close out and transition of all project artifacts and knowledge transfer to Agency staff prior to disengaging from a project.
• Support and contribute to the Program's goal of ongoing process improvement, and adherence to Project Management Institute's PMBOK and PSEM published project methodologies.
• Report to senior management within the Program, and stakeholder agencies on project status
• Support the Director of Project Management with managing PMO functions including change requests, document and deliverable management, scheduling, reporting, etc.
• Address client concerns and escalate all project risks and issues appropriately and manage them to resolution.
• Manage special projects and initiatives as assigned, included but not limited to scope described above
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
• Minimum 8 years of experience overseeing medium to large scale projects.
• At least 8 years of experience in Event Management and Public Safety Emergency Services
• A baccalaureate degree from an accredited college
• Functional understanding of routing protocols and data delivery techniques
• Knowledge of Operations Management - Service Desk, Help Desk, Datacenter
• Functional knowledge of Operating Systems, Databases, and IT Infrastructure elements
• Experience with IT Service Management and Enterprise Monitoring tools • In depth knowledge of Enterprise Monitoring tools for Service Automation, Service Assurance, and Service Support • Focal point of contact for project management, financial, administrative, and technical issues
• Proficient in MS Word, MS PowerPoint, MS Project, MS Visio
• Project Management experience including project planning, scheduling with significant project. dependencies
• Solid technical leadership Experience in a large-scale enterprise environment for Emergency services
DESIRABLE SKILLS/EXPERIENCE:
• PMP Certification.
• Project Management experience managing third party service providers.
• Solid technical experience in a large-scale enterprise environment for Emergency service