TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Hi,
I am Sai Chandana from Technogen Inc., looking for an IT SUPPORT - HELP DESK SPECIALIST for one of our clients. Below is the job description for your review.
Please let me know if you would be interested and share your updated resume. You can reach me at or else call me at
Position: IT SUPPORT - HELP DESK SPECIALIST
Location: Washington, DC
Duration: 12 Months
Active Security Clearance
Job Description
- The Information Technology Department of our client has an opening for an IT Support Specialist in the Washington, DC office.
- The IT Support Specialist is responsible for providing exceptional customer service and support to the Firm and clients of the Firm.
Responsibilities include:
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations;
- Exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue;
- Setting up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
QUALIFICATIONS:
- Minimum of 5+ years of experience in end-user support.
- Two-year college degree preferred.
- Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.