Job Role:
Sr. Network/System Engineer
City of Sunnyvale
Sunnyvale, CA(Onsite)
Job Description:
Required Skills/Experience
•Minimum 5 - 7 years network/system engineering.?
•Current CCNP?
•Network design and troubleshooting?
•Principles and practices of excellent customer service.?
•Principles and practices of ITSM (IT Service Management) systems to include
incident/problem management; request fulfilment; knowledgebase; asset management and
IT service catalogs.?
•Network traffic and performance parameters, including understanding telecommunications
theory and practice.?
•Methods and procedures of systems administration and security and integrity maintenance.?
•Connectivity, system integration, and network design.?
•Structure development, features, and access including configurations protocol and
interfacing.?
•Current developments and trends of network technologies and/or server/data storage
technologies.?
•Principles and methods of system and storage capaClient, physical, virtual and cloud-based
Local Area Network wiring and distribution methods.?
•Wide Areas Networking Connectivity utilizing T1, T3 and fiber backbone transports.?
•Advanced cybersecurity practices and procedures.?
•Office methods, procedures, software and equipment.?
•Applicable industry and safety codes and technology standards.?
•Principles of project management, task completion and resource management.?
•Microsoft Office, Microsoft Project and Microsoft Visio.?
•Team formation and execution; how to motivate teams.?
•Cost-benefit analyses to recommend the most effective solution.?
Additional Skills/Experience
•Communicate effectively, both orally and in writing; translate between technical and nontechnical
terms.?
•Identify, analyze and define administrative and technical issues, collect information, establish
facts, draw valid conclusions, and make appropriate recommendations.?
•Effectively organize, prioritize and follow-up on work assignments to meet established
deadlines.?
•Proven excellent customer service skills.?
•Provide technical advice and consultation to Client staff in person, online, over the telephone, or
by email.?
•Identify, analyze and resolve customer/user problems; take appropriate corrective action to
problems; research technical materials to provide solutions to problems, or refer problems to
appropriate staff.?
•Learn complex principles, practices, techniques and regulations pertaining to assigned duties.?
•Effectively interpret and explain applicable processes, regulations, information technology
protocols and hardware/software application solutions to users; listen and communicate
information to persons with a diverse background of knowledge and experience.?
•Establish, maintain and promote positive and effective working relationships with employees,
other agencies, public officials and the public.?
•Demonstrate initiative and exercise good judgment in the performance of duties.?
•Respond to cybersecurity issues and remediate in a timely manner as instructed.?
•Recognize, set and follow priorities to meet deadlines.?