Job Description :
Position: sr. systems analyst - web and digital
LOCATION: SANTA CLARA, CA
LENGTH: 6 to 12 MONTHS WITH OPTION TO HIRE
Required Only Citizens & GC
They are almost looking for someone with a Web Development background who now wants to be an analyst - not necessarily an experienced web developer . just someone who understands the technology who knows what to do with it. They want someone who knows the intricacies of web technologies and they could work with end users on creating content, troubleshooting, reviewing logs, etc.
I want to be clear – there is NO DEVELOPMENT in this role, so please don’t find people who want to continue to be a developer – they won’t be the right person.
They want someone familiar with Web Content Management (CMS), SharePoint, Office 365, HTML, CSS, IIS, etc.
They highly prefer candidates local to CALIFORNIA that don''t have to relocate due to the high cost of living and the sticker shock - they tend to not work out. But, they will consider candidates who are willing to relocate on their own dime IF they do their due diligence in researching the area and cost of living.
Interviews: There will be 2 or 3 rounds of interviews.
1st will be over the phone with the Unisys hiring manager.
2nd will be over the phone with the Unisys Account Executive
3rd will be Face to Face (or Skype video for non-locals) with the Unisys AE and a Client representative.
Summary:
The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City’s Web and Digital properties – City Websites, Intranet (Sharepoint), Social Media and other related applications.
Qualifications:
Bachelor’s degree or higher in CS, CIS, MIS or equivalent.
Web and Digital domain area expertise required in the following:
Web Content Management, SharePoint
Social Media domain experience strongly desired
At least 3 years’ experience working as a Web/Digital application analyst or similar
Microsoft Office 365 strongly desired
Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics
SharePoint administration experienced strongly desired
Knowledge of HTML5, Java Script, CSS, IIS
Knowledge of security – PCI, SSL
Ability to communicate with end users and vendors
Understanding of client server technologies and relational database concepts desired
Knowledge of SDLC methodology desired
Responsibilities:
Typically works under the direction of Applications Program Manager and senior application analysts.
Respond to Customer Service Requests as required.
Receive Service Requests relating to fixes, fails, and proposed system changes.
Perform initial troubleshooting and support identification of root cause of Incidents.
Escalate Incidents as appropriate or to other third party vendor as required.
Follow through on processing Incidents and drive resolution.
Produce timely Incident reports documenting system downtime.
Provide data analysis for Web metrics.
Monitor websites for issues such as quality, accessibility and work with departments to resolve.
Follow change control procedures.
Develop and maintain technical and operational procedure and work instruction documentation.
Act as a liaison between the Customer and other third party vendors.
Create and track Service Requests from inception to completion.
Create and track enhancement requests from inception to completion
Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.