Salesforce Business Analyst

Salesforce Business Analyst

Location: Waukegan IL
Duration: 6 Months

Describe the primary goals, objectives or functions or outputs of this position.

• The Salesforce Business Analyst supports the HR Case Management application, in managing the Salesforce development lifecycle.
• Analyze and troubleshoot application issues, identify root causes, and implement solutions.
• Analyzing business and user needs and preparing detailed business requirements, from which user stories will be written.
• Preparing status updates and communicating with stakeholders as needed.
• Testing new and updated functionality to verify that desired results are achieved.
• The Salesforce Business Analyst will prepare requirements, solution, and supporting documentation (i.e., use cases, user stories, process flows, business rules, UI mock-ups)
• Provision elevated access
• Develop and maintain system-related documentation.
• Communicate case status and progress to team members and stakeholders.
• Provide support to end-users and resolve issues in a timely manner.

Qualifications:

• Undergraduate degree
• 2-5 years of experience as a business analyst or a related role
• Salesforce Service/Sales Cloud experience (Case management, Escalations, Messaging, Omni-channels)
• Implementation of Salesforce experience (at least 2 implementations)
• Background in -agile- software development methodology highly preferred
• Working knowledge of CRM database management, specifically Salesforce
• Excellent problem-solving skills and attention to detail
• Strong analytical and critical thinking skills
• Effective communication and interpersonal skills
• Proficient with MS Word, Excel, and Visio

  Notes 1/23:

  • This role is hybrid onsite in Waukegan IL (3 days onsite). Candidates must be local and able to work onsite.
  • Required:
  • Must have Salesforce experience (open to Salesforce Admins and/or Salesforce Developers with no BA experience).
  • Must have experience with either Service Cloud or Sales Cloud in Salesforce (handling case management, managing tickets, escalations, etc.).
  • Bachelor’s degree is required.
  • Preferred:
  • Previous AbbVie experience is a huge preference. HM will rank these candidates above others.
  • Business Analyst / Business Systems Analyst experience is very nice to have, not required.
  • Salesforce implementation experience is very nice to have, not required.
  • Experience working with HR or HR related projects is nice to have, not required.
  • Salesforce certifications are a bonus, not required (Salesforce Admin certs more important than Salesforce Dev certs).
  • Project:
  • This BA will work within Salesforce to resolve issues with HR and their case management system.
  • Their Cloud supports HR (employee issues with benefits, payroll, etc.). The HR Portal is a “Connect Me” design and acts as an HR ticketing system for employees.
  • Likely to extend based on performance.
  • This role is a backfill for someone rolling off the team. Key points of this person’s background: strong attention to detail, great communication skills, and upbeat personality.