Position: User Support Associate
Location: 150 4th Ave N Nashville, TN 37219 (up to 3 days in office every week)
Job Type: Contract(W2 only)
Pay rate: $16/hr on W2
Hours: 40 hours/week- 10:00 am to 7:00 pm CST
Experince: 1+ Years of experince profile is workable
Thursday - Monday / Friday Tuesday (subject to change)
Job Description:
Responsibilities:
" Respond efficiently and accurately to users who reach out to for support.
" Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
" Learn and utilize support tools and software appropriately.
" Sort through user feedback from multiple channels
Qualifications:
" Experience providing exceptional customer service via email/written channels.
" Strong written communication skills (written fluency in multiple languages is a plus)
" Proficiency with computers, CRM software, and strong typing skills
" First class time management and decision-making skills