Remote - Software Engineering Manager-Direct Hire

Software Engineering Manager-Direct Hire

We are looking for an engineering manager to lead teams building customer-facing systems that improve customer experience and reduce friction. In this role you will drive the technical vision & implementation of mobile and web applications delivering first-time experiences for our consumers and dealers. You'll lead senior engineers and team leaders across full stack implementations, and provide coaching and mentorship to cultivate our next generation of leaders. You will foster a sense of craftsmanship in your team’s work, partnering with other engineering groups and collaborating with product teams and marketing to design, build and extend new systems and integrations that represent the public face of the client.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Support, maintain and enhance our web and mobile properties by predicting, preventing and identifying issues through clear metrics, monitoring and alerting.
• Lead managers who own applications in varied domains, including internal and external web properties and mobile applications.
• Work with your leaders to propose and review architecture changes, estimates and timelines and operational concerns such as alerting, metrics and data reconciliation.
• Manage and plan capacity allocations as well as team size and structure.
• Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.
• Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally. 
• Leads and mentors cross functional team members on building world class products that deliver customer delight and business value.
• Designs solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.
• Supports delivery teams to ensure process and technology standards are consistently followed to enable consistent delivery of value.
• Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.
• Builds effective teams by ensuring you have the right people and setting clear expectations.
• Monitors and evaluates team performance and continuously coach and mentor team members.
• Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.
• Is an active participant in on-call escalation and incident management.

Competencies: The following items detail how you will be successful in this role.

• Development: Develops solutions using standards and best practices of the applications language.  Writes code that implements the design that is testable, extensible, efficient and maintainable.
• Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
• Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
• Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.

Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 5 years’ experience leading engineering teams.
• Minimum of 3 years' experience providing leadership and capacity management for full-stack web development teams in an environment including a framework like Angular, Java, Microservices, API gateways like APIM and a CMS platform in a mixed on-prem/cloud environment.
• Experience with Azure B2C or other SSO across web and mobile platforms.
• Demonstrated experience managing vendors and internal stakeholders including conflict management.
• Experience with and willingness to encourage and defend work/life balance of your team.
• Proven experience in technical leadership, capable of providing mentorship, cross-functional project execution, setting and executing on technical vision and strategy.
• Extensive experience implementing Agile and DevOps practices including but not limited to test driven, incremental releases, continuous integration, and deployment pipeline automation.
• Experience in microservices design strategies and implementation including migration planning, service granularity, interservice communication, traceability, orchestration, and failure isolation.
• Experience with Cloud migrations and working in a mixed on-prem / cloud environment (container orchestration, security, serverless)

Preferred Experience:

• 4 years’ experience of leading initiatives in a Java ecosystem.
• Flutter, Spring Boot experience.
• Experience with Dynatrace, Google Analytics, A e Analytics or other metrics and monitoring tools.
• Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption.
• Experience applying appropriate levels of transactional and race condition-resilient approaches, including database locking, distributed transactions (XA), SAGA pattern.
• Ability to describe and design decoupled system transaction models that are resilient to upstream and downstream outages with appropriate recovery models.
• Experience implementing and operationalizing rules engines.