Infoways
Trenton, NJ
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Job Description :

Candidate Location Requirements: Remote; West-Coast; PST Hours required

Skills Required:
• Years of Experience Required:
• Degrees or certifications required: This is no specific degree required to be eligible for this role
• Disqualifiers: There are no specifics that would mark a resume as not eligible for the role.
• Best vs. Average: The ideal resume would have experience with research and design tools, experience as a producer or OPS role, and user testing.

Responsibilities:

• Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies, maintaining and growing our Customer Programs
• Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.
• Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.
• Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.
• Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources
• Helping the Design Research Manager with budgets and resources.
• Leverage data informed insights to drive operations improvements such as efficiency and accuracy
• Create, scale and execute strategic programs to ensure the team is working at optimum efficiency
• Drive participant management process improvements and identify opportunities for optimizing workflows
• Predict obstacles and establish solutions to overcome challenges
• Manage and prioritize multiple Participant Management Infrastructure projects and programs
• Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders
• Experience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software)
• Familiarity working within the UX Research field and participant recruiting methods
• Experience working in an operations role

Top 3 Hard Skills Required

1. Minimum 2-3 years experience with UX research or Design tools.
2. Minimum 2-3 years experience with using Microsoft office tools: Excel, PowerPoint, SharePoint
3. Minimum 2-3 years experience with ability to work independently and build relationships with peers and stakeholders.

             

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