Job Description :
new position 03/15 - SMI_BACS_831

Client: State of MI - Direct

Rate: $50/hr on C2C

Job Title: Business Analyst with Customer Service exp

Location: Lansing MI

Duration: 12 Months

Position Type: Contract

Interview Type: In-Person only

Required Skills:

· Bachelor’s Degree Required

· Organization and Prioritization Skills Required 4 Years

· Communication and Interpersonal Skills Required 4 Years

· Experience working with multiple agencies in an enterprise setting Highly desired 4 Years

· Experience with multiple network platforms Highly desired 4 Years

· Experience working with multiple network lines of service Highly desired 4 Years

· Experience working within a Telecommunications environment Required 1 Years

· Experience in Customer Service Required 4 Years

· Experience working with ChangePoint Required 1 Years

· Experience working with Microsoft Project Required 1 Years

· Experience coordinating telecommunication requirements for new projects Required 1 Years

· Experience conducting project reviews of completed project and ensuring accuracy Required 1 Years

Question 5 The client plans to schedule IN PERSON ONLY interviews for this position March 22nd and 23rd. Please confirm your candidate will be available to interview any of those days if selected.

Job Description:

Receive, process, present data and information regarding our weekly Infrastructure Service Requests.

Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business

processes and determine best process and IT solution integration.

Ability to obtain and report business and technical requirements

Facilitate review sessions to discuss projects

Excellent customer and communication service skills

Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video

Disseminate information effectively to all teams, customers and technical managers

Understand a large and complex network environment
             

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