Job Description :
new position 03/15 - SMI_BACS_831
Client: State of MI - Direct
Rate: $50/hr on C2C
Job Title: Business Analyst with Customer Service exp
Location: Lansing MI
Duration: 12 Months
Position Type: Contract
Interview Type: In-Person only
Required Skills:
· Bachelor’s Degree Required
· Organization and Prioritization Skills Required 4 Years
· Communication and Interpersonal Skills Required 4 Years
· Experience working with multiple agencies in an enterprise setting Highly desired 4 Years
· Experience with multiple network platforms Highly desired 4 Years
· Experience working with multiple network lines of service Highly desired 4 Years
· Experience working within a Telecommunications environment Required 1 Years
· Experience in Customer Service Required 4 Years
· Experience working with ChangePoint Required 1 Years
· Experience working with Microsoft Project Required 1 Years
· Experience coordinating telecommunication requirements for new projects Required 1 Years
· Experience conducting project reviews of completed project and ensuring accuracy Required 1 Years
Question 5 The client plans to schedule IN PERSON ONLY interviews for this position March 22nd and 23rd. Please confirm your candidate will be available to interview any of those days if selected.
Job Description:
Receive, process, present data and information regarding our weekly Infrastructure Service Requests.
Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business
processes and determine best process and IT solution integration.
Ability to obtain and report business and technical requirements
Facilitate review sessions to discuss projects
Excellent customer and communication service skills
Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video
Disseminate information effectively to all teams, customers and technical managers
Understand a large and complex network environment