Hi,
Please find my direct client job requirement for your consideration.
Title: Medicaid Enterprise System Release Manager{10+ yrs. Exp.} [Certified]
Location: Atlanta, GA {HYBRID}
Duration: 24 Months
Candidates must reside in Georgia to start and continue this role. If your candidate is out-of-state they must relocate to Georgia to start and continue this assignment.
The client is allowing a remote work situation, but the selected candidate must be able to come on-site when needed.
DCH is seeking an experienced Release Manager to join our team for the Medicaid Enterprise System Transformation (MEST). The ideal candidate will be responsible for designing and implementing an end-to-end multimodule release management process.
The Georgia Department of Community Health (DCH) is in the process of transforming existing legacy Medicaid Enterprise Systems (MES) into modern, loosely coupled, seamlessly integrated, modular systems where the exchange of data and processes is seamless and automatic. This procurement and implementation represent one of the largest and most significant projects at DCH and will impact millions of Georgians with the goal of improving health outcomes and wellness and improving system performance and efficiency.
DCH is seeking an experienced and dedicated Release Manager to join our team for the Medicaid Enterprise System Transformation (MEST). The ideal candidate will be responsible for designing and implementing an end-to-end multimodule release management process.
Duties & Responsibilities:
• Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing, and overseeing the processes related to releasing code to production or shared systems in accordance with Agency standards.
• Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident Management
• Design business processes to coordinate release management activities between multiple vendors, ensure all release management processes have been followed, and all evidence is properly documented within the Application Lifecycle Management tool.
• Selection and implementation automation tools for change management tasks.
• Communicate, coordinate, and lead IT change control management duties, serving as a change manager.
• Ensure IT change control management requests are executed according to the defined project standards.
• Coordinate schedules of pending and approved IT change management requests.
• Ensure systems are utilized when conducting identified IT change manager duties.
• Assist with implementing and standardizing IT service management efforts, and the standardization of processes across multiple vendors.
• Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels and availability.
• Coordinate multiple teams to ensure tasks are completed to align with the release schedule.
• Assist with Operations and Maintenance activities associated with existing and future MEST Program system modules by assisting in the creation of change requests, scheduling change requests and receiving approvals for submitting change requests for the MEST module vendors; and
• Author and coordinate business continuity plans
• Perform other duties as required.
Qualifications/ Preferred Qualifications
• Ten (10) years of technical development/change management experience
• Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, and familiar with project management software development tools.
• Knowledge of Jira and ServiceNow
• Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.
• Knowledge of project management principles and practices.
• Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release Management and Service Asset and Configuration Management.
• Knowledge of Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors and applications.
• Knowledge of change management principles and practices, change control board activities and change request processing.
• Proficient in release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure.
• Knowledge of basic management principles and practices, methods of data collection and analysis; and
• Ability to organize risks and issues for presentation in reports, documents, and other written materials.
• State Government / Public Sector (preferred)
• Medicaid / Healthcare (preferred)
• Project / Program Management Certification (preferred)
• Facilitation (preferred)
ServiceNow Competency
• Access Management
• Change Management
• Incident Management
• Self Service
Applications (Proficiency is Preferred)
• ServiceNow
• Salesforce.com
• Okta
• Remedy
• GitHub
• Sysaid
• JIRA
• AWS Cloud Services
• Snowflake
• PowerBI
• Tableau
Education
• Bachelor’s degree in information technology, Computer Science, or a related field.
• At least 7 years of experience in management of complex project procurement and implementations
• Project Management Professional (PMP)® Certification preferred
Required / Desired Skills:
| | Skill | Required / Desired | Amount | of Experience |
| Technical development/change management experience | Required | 10 | Years | |
| | | | | | | |
| Develop and deploy a change/control/release/incident management practice | Required | 8 | Years |
| Mitigate risk against failure in system release | Required | 8 | Years |
| Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project mgmt tools | Required | 8 | Years |
| Jira and ServiceNow | Required | 5 | Years |
| Knowledge of project management principles and practices | Required | 8 | Years |
| Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors | Required | 8 | Years |
| Release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure | Required | 8 | Years |
| Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management. | Required | | |
| Change management principles and practices, change control board activities and change request processing. | Required | | |
| Basic management principles and practices, methods of data collection and analysis; | Required | | |
| Experience organizing risks and issues for presentation in reports, documents, and other written materials | Required | | |
| Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration Management | Required | | |
| State Government / Public Sector | Highly desired | | |
| Medicaid / Healthcare | Highly desired | | |
| Project / Program Management Certification | Highly desired | | |