UCI's Direct client is looking for Jr Service Desk Technician with following qualification experience and long-term project in Albany, New York .
Task:
· Support end users via telephone, email, ticketing system and in-person.
· Approved applications including but not limited to Office 365, Windows10, Salesforce, SharePoint, Webex, Jira, SAS, Treat, MatLab, ArcGIS and others.
· Assist users with booking, setting up, configuring, and launching Webinars.
· Assist users with A/V equipment and issues in the conference rooms.
· Configure, deploy and support all computing hardware including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
Expected Deliverables
a. Ticket-based assignment and execution of tasks relating to the above responsibilities.
b. Jira Service Desk reports, high user satisfaction
Experience Level: Entry to mid-level.
The Contractor should be able to demonstrate the following skills.
· Knowledge of networking technologies and how end users interact with them.
· Strong knowledge supporting the Windows operating system.
· Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
· Experience working with external vendors and maintaining vendor client relationships.
· Computing hardware deployment and imaging
· Strong troubleshooting skills
· A working knowledge of Active Directory support
· Microsoft Office and other common desktop applications
· Ability to work within a team as well as independently.
· Strong knowledge of VMware based virtual desktops, implementation, and support.
· Excellent communication skills
· Experience with help desk ticketing system.
· Ability to lift 50 pounds to desk height.
· Experience with asset management.
· Experience with mobile device management.
Additional skills/experience:
· PowerShell or other scripting languages
· VIP and “white glove” support experience
· Experience supporting users while traveling or away from common equipment.
· Ability to transition quickly from tasked based to interrupt-based work.
· Willingness to take on new tasks some which may require additional training.
UCI is an award winning, minority and women owned certified business with a 25-year successful track record of providing high quality information technology services to our clients and our business partners. UCI specializes in placing IT consultants with a focus on serving the Public Sector, Utilities, Transportation, Health & Human Services, and Financial Services Industries. Our Vision is to be our customers IT services provider of choice, satisfying their needs by exceeding expectations through excellence delivery while maximizing value. Our Values are the basis for our actions; they are commitments we make to our customers, employees, and partners. We strive to develop sustainable relationships based on trust, responsiveness, and accountability.