Pyramid Consulting Inc.
Alpharetta, GA
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Job Description :
Immediate need for a talented  Senior IT Technical Support Specialist. This is a 06+ Months Contract To Hire opportunity with long-term potential and is located in International Way, Springfield, OR(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:  23-25498
Pay Range: $30-$35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
  • Apply “Best in Class” customer service and troubleshooting skills to provide a resolution for end users.  
  • Ability to communicate professionally with executives.
  • This is an onsite role supporting local and remote employees.
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
  • Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
  • Provide walk-thru customer first service, interact with our end user base.
  • Maintain appropriate stockroom level by adhering to procurement and asset inventory process.
  • Train users and communicate on how to use technology equipment and provide process documentation providing excellent customer service.
  • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users.
  • Complete ticket logging/classification/categorization correctly and efficiently.
  • Follow up on outstanding incidents/requests to provide better customer satisfaction.
  • Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking.
  • Provide hardware/software installation, configuration, and troubleshooting for workstations including PC, Mac, Tablets, MFDs, Printers, and other devices.
  • Provide support for conference room audio/video equipment, and act as boots-on-the-ground for Network and Telecom Teams.
  • Utilize Service Now ticketing system to respond to requests and incidents and provide thorough documentation for work performed.
  • Provide end-user training on device use and functionality, and use of IT portals for creating requests and inquiries.
  • Maintain physical asset management records and inventory and perform audits to verify accuracy.
  • Follow and adhere to all security related policies as it pertains to IT support, asset management procedures, and other areas.
  • Troubleshoot moderate to complex hardware/software issues.
  • Process warranty device claims for break/fix devices
  • Provide on-demand support at our customer facing Tech Centers utilizing company’s walk-up support model.
Key Requirements and Technology Experience:
  • 3-5 years of deskside support
  • Executive-level customer support
  • AV support, MFD Printer support
  • Asset Management 
  • SCCM, ServiceNow
  • O365,
  • Active Directory,
  • jamf
  • Cyberark
  •  Software skills required : Windows.
  • Required certifications : Preferred:  MCP, ITIL, A+
  • Education Requirement : High school degree.
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply today for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Client : Pyramid Consulting, Inc