Job Description :
Tier 2 Technical Support Engineer
Location:- San Francisco, CA or San Jose, CA

JOB PURPOSE:
The Tier 2 Technical Support Engineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. If you have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a dynamic, high growth, learning environment, this role is for you.


DUTIES AND RESPONSIBILITIES:
Experience supporting Identity Access Management solutions.
Experience supporting LDAP, SSO, SAML, or WS Federation.
Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.
Experience supporting n-tier web applications.
Experience supporting REST APIs.
MCSE with concentration in Active Directory 2008 R2 or higher.