Job Title: Glassbox and TeaLeaf Admin
Term: 12+ months
Location: Concord, CA or San Francisco, CA or Fremont, CA
• 6+ Years Glassbox and Tealeaf Administration experience
• 6+ Years Linux/Unix and Windows Administration Experience
JOB Responsibility
• Support Glassbox application environment. Troubleshoot technical issues to determine root cause and resolve or implement workaround as necessary, file bug reports and escalate cases to Glassbox support as necessary.
• Monitor Glassbox application/server logs to identify and resolve existing or potential issues.
• Monitor the Glassbox infrastructure for capacity planning and optimization
• Perform Glassbox deployment, configuration and troubleshooting across a variety of platforms
• Maintain Glassbox systems internal documentation and training materials
• On-board and Perform validation of new applications and URLs to Glassbox monitoring system
• Create, support and update Customer Experience Management - Reports and Funnels for Business and Product Teams, Design and maintain Attributes, Events and Alerts for Operations and Business Teams. Facilitate training and on-boarding of new Glassbox Users
• The ideal candidate will be self-motivated with a broad knowledge of technology would possess strong presentation skills and be able to communicate clearly and professionally
Jayaraman | | US IT Recruiter,
Cell:
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA –94538.