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BusinessOperations - Customer Service Representative - Healthcare 1
Woodland Hills, CA
Woodland Hills
CA
91367
Date
: Sep-07-23
2023-09-07
2024-09-07
BusinessOperations - Customer Service Representative - Healthcare 1
Woodland Hills, CA
Sep-07-23
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
$18.78 hr
Duration
:
3 Months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
CONTRACTOR
Required Skills
:
INBOUND, OUT BOUND, IN-BOUND, CALLS, CALLING, HANDLED CALLS, ANSWERED CALLS
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
$18.78 hr
Duration
:
3 Months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
CONTRACTOR
Required Skills
:
INBOUND, OUT BOUND, IN-BOUND, CALLS, CALLING, HANDLED CALLS, ANSWERED CALLS
Preferred Skills
:
Domain
:
Pyramid Consulting Inc.
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Immediate need for a talented
Customer Service Representative/Call Center (Remote)
with experience in the industry.This is a
06+ Months
Contract opportunity with long-term potential and is located in
Local
to
Woodland Hills, CA(Remote).
Please review the job description below.
Job ID:
23-33533
Pay Range: $18.78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Shift:
Training hours are 8am-4:30pm M-F. Saturdays will be required – TBD BASED OFF BUSINESS NEEDS.
Training is approximately 5 weeks. After training, they will be assigned their shifts. The call center operates 24/7, so the workers must be available on weekends and to work any shift assigned.
Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):
As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process.
Key Responsibilities:
Inbound call center taking a high volume of calls from Medi-cal members
Assist with changing doctors
Assist with requests of new id card, address changes
Checking status of prior authorizations, must be able to de-escalate, file grievances for members.
Key Requirements and Technology Experience:
Call Center exp- 6 months to 1 year
High speed internet
Quiet workspace at home to take calls
GOOD ATTENDANCE
Bilingual Spanish preferred
Must pass knowledge check(s) during training- 3 attempts. After the third failed attempt, we will terminate.
Our client is a leading
Healthcare industry
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#prof
Client :
Pyramid Consulting, Inc
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