We are seeking an Apptio Technical Support Lead to join our team in King Of Prussia, Pennsylvania. As an Apptio Technical Support Lead, you will work closely with client finance leadership to provide new reporting capabilities and support the strategic vision around monthly reporting needs.
Responsibilities:
Work closely with client finance leadership to provide new reporting capabilities and support strategic vision around monthly reporting needs.
Import, transform, and rationalize data from internal systems of record, understanding system integration points and impacts on production.
Gather functional and business requirements from internal clients and translate them into functional hosted solution designs.
Configure, test, and document Apptio Dashboard, reports, and underlying data models.
Administer and manage system production support, reporting development cycles, including business requirements design, test management, integration strategy, deployment, and training.
Own end-to-end monthly calendar for the Apptio system, responsible for monthly opening and closing of the forecast, supporting the monthly close process, annual/strategic plan, and associated dashboard reporting.
Conduct data quality and gap analysis, develop maturity plans, and collaborate with data source owners on data sets.
Deliver Apptio system integration, enhancements, and optimization capabilities for dashboard reporting.
Perform data loads, monitoring integrity of data, analysis, and maintenance of reference data and mapping issues, solving data errors.
Support data connectivity through APIs and those embedded within our tool and develop integrations and modeling across large data sets.
Monitor and control dashboards focusing on data reconciliations and controls, quickly escalating issues, troubleshooting, and problem-solving.
Work with IT leaders to develop and deliver data capabilities needed for Apptio tools, streamlining overall system architecture, configuration, and components.
Act as the technical contact for the company when communicating with Apptio Operations and/or Engagement Management teams.
Support the Forecast and Annual Budget processes.
Requirements:
Bachelor's degree in Data Analytics, Management Information Systems, Finance, or related field and 3 to 5 years of relevant experience, or a combination of education, training, and experience.
Minimum three years of recent experience as an Apptio System Administrator and executing custom solutions in TBM Studio.
Strong understanding of financial management processes.
Proficiency in MS Excel, including formulaic logic (if statements, vlookup, pivot tables, macros, etc.).
Experience working with large data sets in Excel.
Excellent organizational skills and ability to manage multiple priorities simultaneously.
Ability to effectively communicate technical concepts to both highly technical support and business users.
Preferred Qualifications:
Experience with Apptio ITP and CT, including datalink jobs and file copy jobs.
Ability to trace data flows throughout the entire system.
Strong analytical problem-solving skills.
Ability to create detailed requirements and effectively communicate with both technical support and business users.
A team player with excellent written and verbal communication skills.
Desired Traits:
Fast learner with the ability to dive into new products and technologies.
Passionate work ethic and ability to take ownership of projects.
Willingness to provide after-hours/weekend support during close cycles and large refreshes.