Job Description :
Client: State of PA – Direct Client
Rate: $25/hr on C2C or 1099
Job Title: Workstation Specialist
Location: Harrisburg, PA
Duration: 12 Months
Position Type: Contract
Interview: In-Person
Required Skills:
· Develop, test, maintain PC images. Required 3 Years
· Experience supporting PC’s in a large domain environment. Required 3 Years
· Install and configure PC hardware and peripherals. Required 3 Years
· Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years
· Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
· Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years
· Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
· Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD Required 2 Years
· Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years
· Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years
· Scripting with VBS and PowerShell. Highly desired 2 Years
· Configuration Management Console queries and reporting. Highly desired 2 Years
· SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years
· Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT Highly desired 2 Years
· Microsoft Certification Highly desired
Job Description:
Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.
*Manager prefers candidates local to the Harrisburg Area
*This requisition requires an onsite, first-round in-person interview
Complete Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required.
Keep all support tickets up to date and well documented.
As required, provided documentation on issue resolution for other teams.
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Minimum Qualifications/Requirements
Minimum 3 years of experience deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +
Desired Characteristics
Able to communicate in a clear manner.
Change oriented – improve processes and confront difficult circumstances in creative ways.
Demonstrated customer focus; building strong customer relationships.
Effectively evaluate information to make correct decisions.
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
Strong team player – collaborate with others, be open to other ways of doing things.
Interested in emerging technologies demonstrated through training and attending technical events.
Skill
Develop, test, maintain PC images (Required-3 years
Experience supporting PC’s in a large domain environment (Required -3 years
Install and configure PC hardware and peripherals (Required-3 years
Repair PC’s by replacing hard drives, motherboards, memory, etc. (Required-3 years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’'s (Required-3 years
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution (Required-3 years
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s (Required-3 years
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) (Required-2 years
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s (Required-2 years
Experience integrating Macintosh systems into an Active Directory Domain environment (Required-1 years
Scripting with VBS and PowerShell (Highly Desirable-2 years
Configuration Management Console queries and reporting (Highly Desirable-2 years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize (Highly Desirable-2 years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) (Highly Desirable-2 Years
Microsoft Certification (Highly Desirable