Job Description :
any visa/tax term

Position: Workforce Analyst

Location:

Watsonville, CA

6 months+

The Workforce Analyst is responsible for the analysis of key factors
including driving staffing and labor costs. Strong analytical skills and
the ability to work independently are essential for this function. The
analyst makes decisions based upon datollected and reports the impact of
such decisions. Candidate needs to be proactive in determining long and
short term staffing needs and the allocation of those resources to achieve
business service levels in our Stores and Contact Center. This role ensures
the business is operating efficiently while maintaining superb customer
service by becoming the subject matter expert in workforce management.
The applicant has to be able demonstrate ability to interpret large
volume of quantitative data, find trends/patterns and use them to drive
action.
The applicant must have the capability to work in a fast-paced
environment with limited supervision, usually under pressure of tight
deadlines, where a high degree of creativity and adaptability is needed to
solve multiple problems on a daily basis.
Perform operational modeling and analysis, and communicate business
results.
Participates in capacity reviews in order to gain alignment between
Operations, Finance, and H/R.
The analyst will be part of a multi-functional team that recommends
and implements solutions that strive to improve efficiency and service
levels.
This job will require constant communication and the ability to
influence at all levels of the organization.

Qualifications:

Bachelor''s Degree or 4 years equivalent Workforce management
experience.
2+ years'' experience in workforce analytics, workforce planning,
labor scheduling.
2+ years'' experience of business intelligence, data mining,
modeling, and/or analyst responsibilities.
Exceptional analytical, strategic, decision-making and
problem-solving skills.
Prior experience supporting a powerful brand known for their
customer centric approach.
Must have call center workforce management experience.
Strong understanding of the purpose and strategy behind labor
scheduling.
Software skills necessary for efficient analysis and reporting (R
or other analytical programs, Advanced Excel, Intermediate Access,
Intermediate PowerPoint. Working knowledge of SQL and JMP a plus
Adequate knowledge of Seranova and Total View (or like workforce
management and contact center applications