Job Description :
Infrastructure Support
-Support for Virtual/Physical Servers (IBM/Dell/HP/VMware)
-Maintain Windows 2016/2012/2008 Build Images – MDT and VRA/VRO Automation
-Tier 3/4 escalations from Service Lines, Business and Application teams.
-Drive escalated issues to resolution in coordination with others.
-Able to work with vendors for escalation (Microsoft)
-Maintain defined infrastructure SLAs
-Work with Global Teams for warm hand-off of issues.
-Provide insight and solutions to complex issues/requests raised by customer.
-Create and use PowerShell scripts to reduce manual tasks.