Job Description :
DirectClient: Texas Parks and Wildlife Department (TPWD)
Solicitation#80218WINDOWSSA
Title:?? Windows Administrator/Technical Support
Location: Austin, Texas 78744
Duration: Until January 31, 2019 with possible ?extension
??Last date for submission: July 17, 2018(2.00PM-CST)

Job Description:
Employing ITIL based practices the Technical Support II will serve as primary support System Administrator for the Technical Services Team for all Microsoft related customer Incident support calls. Will assist other System Administrators as needed including Active Directory management, O365 and PowerShell scripting.

WORKER SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Skills/Experience
4 Experience in Windows Server Operating System Administration (2008, 2012, 2016) Experience in configuring access permissions, troubleshooting server and connectivity issues, security incident remediation, SSL certificates, ADFS, PowerShell scripting. Experience in supporting Windows 7 and 10 clients. Experience in resolving Microsoft office issues.
4 Experience in managing Active Directory including account maintenance, policy pack, LDAP., group maintenance.
4 Performs resolution of Third Tier Incident ticket support providing quality customer service in a courteous and professional manner.Ability to communicate complex technical issues to audiences with diverse levels of technical knowledge.

4 Experience in ITIL based Incident and Change Management practices.
4 Excellent Customer Support skills and experience in working with ticket based incident management.

Client : TPWD